A large ERP software company recently studied the impact of its training courses on its customers’ ability to do their jobs. They found some compelling statistics, provided by the customers themselves:
Their average estimate of productivity improvements gained from training was 20%;

Their average estimate of work quality improvements gained from training was 22%. Consider that this type of productivity gain is equivalent to adding another employee to a 4 person department.
Return on Investment (ROI)
Research by a large analyst firm, shows that end users who receive timely training shorten the time to competence and master on the job skills much faster:
An untrained employee may require up to 22.5 hours to acquire the same skill level that it takes a trained employee just 5 hours to master and that’s 5 hours including training;

For every hour of training, employees require 0.5 hours less help from peers and support desks compared to untrained employees;

For every hour of training, employees spend 0.5 hours less time finding and correcting errors versus untrained employees.
Also consider the hidden costs of NOT training:
Hours wasted on trial and error learning;

Time wasted from co-workers needing help on routine tasks;

Opportunity cost of not maximizing work-saving features;

Disruption and loss of competitive disadvantage when less efficient.

Term

Definition

Delivering Superior Service and Products
By forming strategic alliances with industry-leading consulting, system integration and technology companies you recognize that your continued growth and ability will be able to deliver comprehensive, successful solutions that depend on the breadth and depth of these key partnerships. Each relationship must be viewed as a strategic asset to your company, your partners and your clients. Your alliance activities are focused on one goal – delivering superior services and products that accelerate time to value for our clients.
Solutions Alliances
Technology alliances will help you implement unique solutions that generate customer value and help you support the standards-based technology that forms the foundation of your software solution.
Consulting and Integration Services alliances allow you to provide a deeper understanding of your unique business requirements, ensuring the investment you’ve made in critical enterprise systems is maximized and that rapid time to value is delivered.

Accurate risk analysis requires data from other enterprise systems such as SAP, trade capture, help desk, project management, business process management and others. They deliver the core technologies necessary to provide a best in class enterprise software solution. These foundation services include:

Application Services
Workflow- Define, execute, automate, and administer defined processes.

Security- Manage role-based security, integrate with existing corporate directories, and monitor system audit trials.

Reporting- Create custom reports, share data, drill down, and analyze results in multiple formats.

Integration- Integrate to back office ERP systems, trading systems, and other data sources with ROME products.